Grievance Redressal

If something on Clear Property India is wrong, or you are unhappy with how we handled something, tell us. This page explains how to complain, who looks at it, and how long it takes.

Who to contact

Grievance Officer, LAND LOCK DIGITAL ADS PRIVATE LIMITED

• Email: [email protected]
• Phone: +91 91879 59367 or +91 91879 59366
• Address: LAND LOCK DIGITAL ADS PRIVATE LIMITED, Patel Complex, No. 10a/8a, Taluk Office Road, Anekal, Bangalore Urban, Karnataka 562106

How to raise a grievance

1. Use the Report option on a listing, notice or message, or write to us from your account.
2. Or email [email protected], or call +91 91879 59367 or +91 91879 59366.
3. Tell us what happened. Include the link to the page, the name or reference of the listing or notice, and any screenshot or document that helps.
4. Give us a phone number or email address where we can reach you.

What happens next

• Within 24 hours: we acknowledge your grievance and give you a reference number.
• Within 15 days: we look into it and tell you what we decided and why.
• If we need more from you, we will ask. The time we spend waiting for your reply is not counted against us, but we will not leave your grievance waiting without telling you.

Complaints about content

You can ask us to remove a listing, notice, photo or comment that is false, misleading, unlawful, or that shows your private details without your permission. Tell us exactly which content and why. If a court or a government authority has ordered the content to be removed, send us a copy of the order.

We may ask the person who posted it to explain, and we may remove the content while we look into it.

Complaints about your personal data

You can ask to see, correct or delete your personal data, or withdraw a consent you gave. Write to the same contact above and say what you want. Read more in our .

If you are not satisfied

Write back to us at [email protected] and say that you want your grievance reviewed again. A different member of our team will look at it.

If your complaint is about how your personal data was handled and we have not resolved it, you may take it to the Data Protection Board of India, as the Digital Personal Data Protection Act, 2023 allows.

Payments

If a payment went through but you did not get what you paid for, write to us with the payment reference. See the for how refunds work.